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FIVE SIMPLE TIPS FOR ONLINE SELLERS
DONT PUT BOGUS BUYER ALBUMS… INSTEAD PUT CUSTOMERS ALBUM
Here’s the reason why:
***Putting a bogus buyer album, especially on Facebook, is a way of riding your customers away from your store. Not all bogus buyers cancel their order due to money problems. Perhaps, they are disappointed the way you handle them, or they discover that your products are fake.
***It is so easy to criticize than to win the trust. For instance, you post one picture of a bogus buyer and let your idiot friends or co-sellers making fun or criticize it. It is sure your customer will look for sellers with no bogus album.
***So instead why not put an album for your certified customers like Fabchic Online did in her Fab Shoppers with Taste. Ask them to comment or post testimonies why they like the products, or are they satisfied with your service. See the difference? Fabchic says it is for her customers with taste, so it encourages the customers to purchase again and again. This is a great plus among other sellers online. Customer testimonies are greater than joining fan page of certified online sellers. Most online buyers today, are looking for real and honest reviews of sellers plus actual experience from other buyers.
***Another thing, putting the customer album in your page is also beneficial for your co-sellers. Once every seller will post customer album, you will have a huge certified buyer directory. It means, you will avoid dealing with bogus buyers anymore.
ANSWER CUSTOMER QUERIES AND MAKE SOME NOTES
BE HONEST
***In terms of pricing, be fair your customers understand that you are doing business for money. Once you have a fair price, even someone would say it is cheaper on wholesale store, you are confident that you price is decent enough. Plus reasonable pricing makes your products available for everyone.
***Don’t be overwhelmed when a customer asks you “Bakit Mahal?”, customers have something different in their mind like me. I wanted to know better the seller by asking that question. If the seller tells me that she needs profits in her business Viola! That’s an honest answer so far. Of course you need to earn profits stop doing business if you’re not making money out of it. I hate sellers telling me it’s from US that’s why the products are so expensive. Telling me that your Korean apparels are from US? Are you kidding.. Honesty is the best policy.
TREAT YOUR CUSTOMER NICELY REGARDLESS IF THEY PURCHASE OR NOT
***Most sellers only treat their customers when they ordered. Why don’t treat them fairly, no matter they will buy your products or not? Customer service is a must. If you are treating your customers nicely, it is sure they will recommend you to their friends. You don’t need to add more anonymous Facebook users as your prospect clients. Let the word – mouth marketing did it for you.
CUSTOMERS ARE ALWAYS RIGHT
***Though these simple tips are not assurance that you’ll earn millions, but it is sure it will make a huge difference. It will bring your online business into the next level. Feel free to add your opinion. Good Luck!
